Refund policy

Refund Policy

We want you to be satisfied with your purchase.

Returns

Customers may request a return within 14 days after receiving the item.

To be eligible for a return:

- The item must be unused and in its original condition
- The item must be in the original packaging

Non-returnable items include:

- Gift cards
- Customized products
- Items damaged by misuse

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5-10 business days.

Shipping costs are non-refundable.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

For any refund inquiries, contact:

support@zyvico.store